Warranty

What is covered

• Charging faults in the case, port or magnetic charger.
• Driver or speaker failure and audio distortion not caused by misuse.
• Bluetooth pairing and connectivity defects.
• Button, touch panel and display faults on smart watches.
• Battery capacity that drops below 60% of the rated figure within the period.

What is not covered

• Physical damage: cracks, dents, drops, crushed cases or torn straps.
• Liquid damage beyond the product's stated IP rating.
• Damage from unsupported chargers, voltage spikes or unofficial firmware.
• Normal wear such as scratches, faded print or worn ear tips.
• Products opened, modified or repaired outside ElectroGadgets.
• Units without proof of purchase or with a removed serial sticker.

How to claim

• Step 1: Email support@electrogadgets.shop with your order ID and a short video showing the fault.
• Step 2: Our team diagnoses remotely and confirms eligibility within one business day.
• Step 3: We arrange a courier pickup or share a prepaid return label.
• Step 4: Repair or replacement is dispatched within 7-10 business days of receiving the unit.

Replacement terms

If the same model is unavailable, we replace it with an equivalent or better model, or refund the amount paid. Replacement units carry the remaining period of the original warranty.

Shipping costs

For approved claims, ElectroGadgets covers return shipping both ways. If inspection shows the fault is caused by an excluded reason, the unit is returned and the shipping cost is charged.

Need help?

Start a claim from our contact page or read the FAQs.