Returns & refunds

Return window

You may request a return within 7 days of delivery. The product must be unused, in original condition, with complete packaging, accessories, cables, manuals and free gifts included.

How to start a return

• Email your order ID to support@electrogadgets.shop.
• Share a short video or photos showing the product and packaging.
• Our team confirms eligibility within one working day and shares a prepaid return label or drop-off instructions.

Not eligible for return

• Used ear tips, ear cushions and other hygiene-sensitive accessories.
• Products with physical damage, scratches, water damage or burnt ports.
• Items with missing packaging, accessories or serial stickers.
• Products bought from unauthorised resellers.
• Clearance items clearly marked as final sale.

Faulty on arrival

If a product is dead on arrival or faulty within 7 days, we replace the unit free of cost including return shipping. Report it the same week with a short video of the issue.

Refund timelines

• Refunds are approved after the returned unit is received and inspected (1-3 days).
• Refunds to the original payment method are processed within 5-7 business days of approval.
• For bank transfer orders, refunds are sent to the bank account in your name.

Exchanges

Prefer a different model or colour? We can exchange within the same 7 day window. If the new item costs more, you pay the difference; if it costs less, we refund the balance.

After 7 days

Manufacturing faults after the return window are handled under our 12 month warranty.